Grievance Redressal Policy

At Aurivelle, we are committed to providing a pleasant and reliable shopping experience. Your feedback—whether a concern, complaint, or suggestion—is important to us and helps us improve continuously.

If you are not satisfied with any of our products or have any queries or suggestions, you may contact us through the channels mentioned below. We assure you that every concern will be reviewed carefully and addressed in a timely manner.

How to Reach Us

WhatsApp (Text Only):
https://wa.me/918826302945

Please note: We accept WhatsApp messages only. Call support is not available.

Email:
care@aurivelleindia.com

Resolution Process

All grievances and suggestions are acknowledged within 48 working hours. We aim to resolve concerns fairly and transparently within a reasonable timeframe. Additional information or images may be requested, if required, to help us understand and resolve the issue effectively.

For faster assistance, we recommend reaching out to us via WhatsApp message.