Terms & Conditions

Eligibility & Account Responsibility

Customers must be 13 years of age or older to place an order on Aurivelle’s official website or store. By accessing or using the website, customers agree to comply with these Terms & Conditions and confirm that the information provided is accurate and complete.

Order Confirmation & Payments

All orders placed on Aurivelle are considered confirmed only after successful payment and official order acknowledgement. In the event of a payment failure, any amount debited will be reversed by the respective bank or payment gateway in accordance with their standard timelines. Aurivelle shall not be responsible for delays caused by banks, payment gateways, or technical systems beyond its control.

Pricing, Availability & Order Cancellation

Aurivelle reserves the right to modify prices, product details, or availability without prior notice. Orders may be cancelled due to pricing errors, stock unavailability, technical issues, or suspected fraudulent activity. In such cases, customers will be informed and refunded, if applicable, as per the refund policy.

Shipping & Delivery Responsibility

While Aurivelle strives to ensure timely dispatch and delivery, it shall not be held liable for delays caused by logistics partners, regional restrictions, natural events, or circumstances beyond reasonable control.

Sponsored Ads, Influencer Content & Promotions

Aurivelle may engage in sponsored advertisements, influencer collaborations, affiliate promotions, and digital marketing campaigns across social media platforms and third-party channels. Such content is intended for promotional and informational purposes only.

Only Aurivelle’s official website and verified social media accounts provide the final, accurate, and authoritative information regarding product specifications, pricing, availability, offers, and policies.

Offers, Discounts & Campaign Validity

All offers, discounts, and promotional campaigns promoted through advertisements, influencers, or third-party platforms are subject to change, modification, or withdrawal without prior notice. The final and binding details applicable to any purchase shall be those displayed on Aurivelle’s official store at the time of checkout.

Aurivelle shall not be liable for typographical errors, outdated creatives, or personal interpretations of promotional content shared by third parties.

Brand Usage & Unauthorised Representation

Unauthorised use of Aurivelle’s brand name, images, product details, or offers by third parties does not imply an official association. Aurivelle shall not be responsible for misleading information circulated by unofficial pages or accounts.

Governing Law & Jurisdiction

All disputes arising out of or relating to the use of Aurivelle’s website or transactions shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of courts in Delhi, India.