RETURNS, REFUNDS & EXCHANGES POLICY

At Aurivelle, we want you to love your purchase. If something isn't right, we're here to help.

RETURNS & DELIVERY CLAIMS

Returns and exchanges can be requested within 7 days of delivery. However, claims relating to missing items, incorrect products, damaged products, tampered packages, or empty package deliveries must be reported within 48 hours of delivery by emailing care@aurivelleindia.com with your Order ID, photographs, and a valid uncut unboxing video. Claims reported after 48 hours may not be eligible for review.

UNBOXING VIDEO REQUIREMENT

For claims relating to missing, damaged, incorrect, tampered, or empty package deliveries, a single, continuous, unedited (uncut) unboxing video is mandatory.

The video must:

• Start before opening the package.
• Clearly show the shipping label and package condition.
• Capture the entire unboxing process without any cuts, pauses, or edits.
• Keep the package and product clearly visible and within the frame at all times.
• Ensure that the package and product do not move outside the video frame while recording.
• Clearly show the product and all contents received.

Blurred, incomplete, edited, manipulated, or AI-generated photos or videos may be rejected.

RETURN & EXCHANGE CONDITIONS

Products must:

• Be unused, unworn, and in their original condition.
• Be returned with the original box, packaging, tags, and accessories.
• Not show signs of use, scratches, perfume, damage, or tampering.

If the original box, packaging, tags, or accessories are missing, damaged, or returned partially, Aurivelle reserves the right to deduct an appropriate amount from the refund or reject the return request.

RETURN & EXCHANGE CHARGES

Damaged, Defective, Incorrect, Missing, or Empty Package Delivery

Return Charges: Nil
Exchange Charges: Nil

Change of Mind

Return Charges: ₹199 flat deduction from the refund amount.
Exchange Charges: ₹99 flat exchange handling fee.

Cash on Delivery (COD)

The ₹99 COD fee is non-refundable.

Additional Information

Only one exchange is allowed per order.

REFUNDS

• Refunds are initiated only after the returned product is received and passes our quality inspection.
• Approved refunds will be processed to the original payment method within 7–10 working days after the return is approved.
• For Cash on Delivery orders, refunds will be processed to the customer's bank account or UPI account.

NON-RETURNABLE ITEMS

Returns or exchanges will not be accepted if:

• The jewellery has been used, damaged, altered, or tampered with.
• The product is returned without the original packaging or accessories.
• The return, refund, replacement, or exchange request is raised after the applicable timelines mentioned in this policy.