Aurivelle 6-Month Limited Warranty Policy

At Aurivelle, we stand behind the quality of our products. This Limited Warranty covers genuine manufacturing defects and provides a fair and transparent resolution process.

1. Do Aurivelle products come with a warranty?

Yes. All Aurivelle jewellery comes with a 6-Month Limited Warranty from the date of delivery against genuine manufacturing defects that materially affect the functionality of the product under normal use, subject to inspection and approval by Aurivelle's quality team.

2. What is covered under the warranty?

The warranty covers genuine manufacturing defects that materially affect the functionality of the product under normal use, as determined by Aurivelle after inspection.

3. What is not covered under the warranty?

This warranty does not cover:

Colour or plating changes, fading, or tarnishing due to exposure to water, sweat, perfumes, cosmetics, chemicals, or improper care.
Normal wear and tear, including scratches, dents, and signs of regular use.
Physical, accidental, or intentional damage.
Damage caused by pulling, bending, dropping, snagging, or mishandling.
Improper storage or misuse of the product.
Products that have been repaired, altered, or modified by any unauthorized person.
Lost or stolen products.
Minor variations in colour, finish, or appearance that do not affect the functionality of the product.

4. How many times can I claim the warranty?

Only one warranty replacement claim is permitted per order.

5. Are there any charges for raising a warranty claim?

No. There are no charges for raising a warranty claim.

If the claim falls outside the scope of this warranty, Aurivelle reserves the right to decline the claim or offer a paid resolution, where applicable.

6. How do I raise a warranty claim?

Please email us at care@aurivelleindia.com with the following details:

Order ID
Invoice copy or proof of purchase
Date of purchase
Clear photographs of the product and the issue
One clear, unedited video showing the issue
Brief description of the concern

Warranty claims received without the required information may be delayed or may not be processed until complete information is provided.

7. Claim Review Process

All warranty claims are subject to inspection and verification by Aurivelle's quality team.
Aurivelle may request additional photographs, videos, or information to assess the claim.
Submission of a warranty claim does not automatically guarantee approval.
Aurivelle reserves the right to determine whether an issue qualifies as a manufacturing defect under this warranty.

8. Resolution of Approved Claims

If your warranty claim is approved, Aurivelle may, at its sole discretion, provide:

A replacement of the same product, subject to stock availability; or
Store credit equivalent to the purchase value; or
Any other suitable resolution deemed appropriate by Aurivelle.

Refunds are generally not provided under this Warranty Policy.

9. Processing Timeline

Once all required information has been received, Aurivelle will review the claim and communicate its decision within 7-10 business days. Additional time may be required if further verification is necessary.

10. Limitation of Liability

This Limited Warranty is the sole and exclusive warranty provided by Aurivelle and is limited to the remedies expressly stated in this policy. Aurivelle's liability shall not exceed the purchase price of the product.